Shipping policy

Shipping Policy – Koa & Wick

At Koa & Wick, we take care to ensure your candles arrive safely and on time. Please review our shipping guidelines below:

📦 Order Processing

• All orders are processed within 1–2 business days.

• You will receive a confirmation email once your order has been dispatched.

🚚 Delivery Times

• Johannesburg & Gauteng: 2–4 business days.

• Major cities (Cape Town, Durban, Pretoria): 3–5 business days.

• Outlying areas & rural regions: 5–7 business days.

🌍 Regions Served

• We currently ship within South Africa only.

• International shipping is not yet available.

💰 Shipping Rates

• Flat rate: R100 per order nationwide.

• Express rate: R150 per order nationwide.

📦 Courier Details

• We partner with The Courier Guy for reliable nationwide delivery.

• Tracking details will be emailed once your parcel is dispatched.